IT Industry tells us that technology is becoming easier. Small business owners realize that each new advance also makes it harder to manage technology!
This is where we can help small business owners in New Jersey! BluePrint HelpDesk believes that a dedicated IT Department, which only large corporations could afford in the past, can be made available to small businesses. While small businesses do not need a fully staffed IT department, they do need access to the same types of services to manage their technology needs.
CIO- CHIEF INFORMATION OFFICER
A CIO develops the organization’s growth strategy to maximize the benefits of information and computer technologies. Our clients can benefit from our experience.
An IT Manager manages the technical resources of an organization. If you have existing technical staff, our IT managers can manage these resources for you.
A Project Manager executes IT projects using the resources available to her/him. Our Project Managers can manage your projects to ensure timely completion and within budget.
LEVEL THREE SUPPORT
Level Three Support personnel are specialists that provide high level service and are called upon when the level 2 support personnel cannot handle an issue.
LEVEL TWO SUPPORT
Level Two Personnel maintain your current technology and provide the day to day support you will need. This service is provided via remote access and on-site service including emergency and project support.
HELP DESK SUPPORT
This is where it all starts! The Help Desk is the first point of contact for our customers. Many of the common questions can be answered by the Help Desk and if needed, they can escalate issues to get other support personnel involved in addressing the more advanced issues. We believe in First Call Resolution of most issues!
Web and software developers set up websites and create applications that small businesses need to interface with clients and vendors.
Small businesses can rely on a Telecommunications Manager to guide them in the selection of suitable voice and data carriers.