This service allows you to report a problem quickly and to get answers to technology-related questions.

• BluePrint HelpDesk believes that the First Call Resolution can be an important contributor in a company’s performance.
• If the HelpDesk cannot resolve the issue quickly, the issue is escalated to a technology expert who can access your network remotely or come on-site to resolve the problem.
• BluePrint HelpDesk tracks the status of a call until it is complete.

BluePrint HelpDesk strives to solve most network problems at this level, hence cutting network downtime and containing expenditure.

Our Help Desk will respond to your call or email, and based on the level of service you choose for your small business, we will have your problems resolved in a timely manner.