A monthly fee-based solution enables your small business to have the same comprehensive set of services that large corporations offer to end-users through their IT departments. TotalCare is designed to manage and monitor computers and networks proactively to reduce the occurrence of IT problems before they arise.

• Technology Leadership Services - Please click here for details.
• Help Desk via email and phone - Please click here for details.
• Network and PC Preventative Maintenance Service - Please click here for details.
• Network Monitoring - Please click here for details.
• Network Audit Service - Please click here for details.
• IT Security Consulting - Please click here for details.
  

  Advantages of TotalCare Services

  TotalCare Services is a complete IT Solution package that falls within the consolidated framework of a single service provider. By choosing "TotalCare", small businesses in New Jersey can use BluePrint HelpDesk as an outsourced or "virtual" IT department. Small businesses can reap several benefits from this service:

  • Technology Leadership - A Strategic Technology "Advisor" - BluePrint HelpDesk guides your small business to make technology decisions that fit the unique needs of your business. If as a small business owner you do not have the time or the expertise to define an IT plan that is in sync with your business plan, TotalCare can provide you with strategic technology advice to support business growth.
    
    
  • A Single Point-of-Contact for all of your IT Service Needs - Many small businesses deal with multiple IT vendors/solution providers at a time. A small business owner not only needs time but also the technical expertise to coordinate these service providers. Very often this results is temporary IT solutions with escalated cost to the business owner. TotalCare Services is the answer to all your IT needs. Our need-based IT solutions ensure that your business is built on the solid foundation of an expandable IT infrastructure.
    
    
  • A more manageable IT infrastructure - At BluePrint Help Desk, we believe that strategic planning and proactive maintenance can result in a robust IT infrastructure that works to support the growth of a small business. Once this is done, the next thing you have to worry about is growing your small business to the next level of productivity!
    
    
  • Greater Network "Up-Time" - Carefully planned networks backed by proactive maintenance naturally result in Greater Network Up-Time. The wide range of managed services that contribute to this (e.g., Remote Monitoring, Proactive Maintenance, IT Security Audits) can be customized to suit individual business needs.
    
    
  • Priority Response Times - Our technical expertise is matched by our superior customer service. At BluePrint HelpDesk, we like to consider ourselves an extension of your business. The guiding force behind this is our ownership mentality.
    
    
  • Cost Containment and Budget Certainty - When we say TotalCare, we really mean our IT services will help you achieve your realistic short- and long-term business goals. TotalCare ensures that your IT investments sustain your current business needs and that they are expandable for future growth.
    
    
  • Documentation of IT Services - BluePrint HelpDesk considers itself an extension of our clients’ business. As a part of this commitment, we will provide our clients with complete documentation of every service performed. This results in greater efficiency in network maintenance and reduces the cost of future services, hence providing our clients with better value for their IT expenditure.